Terms of Service

Effective March 14, 2026

Terms of Service

Effective date: March 14, 2026

These Terms of Service (“Terms”) govern your access to and use of the Balladic project tracking service (“Service”) provided by Balladic, operated by FORN Studio (CVR 39172569) (“we”, “us”, “our”). By creating an account or using the Service, you agree to these Terms.

These Terms are adapted from the CommonPaper Cloud Service Agreement (Version 2.1).

1. The Service

1.1. Service description. Balladic is a cowork and collaboration service. The Service includes task organisation, collaboration, column-based workflows, automations, search, notifications, and AI-powered features such as feed ranking and suggested tasks.

1.2. Access. We grant you a non-exclusive, non-transferable right to access and use the Service during the term of these Terms, subject to the restrictions below. You may invite members of your organisation to use the Service under your account.

1.3. User accounts. You are responsible for all actions taken through your account and for ensuring that all users under your account comply with these Terms. You and your users must protect the confidentiality of passwords and login credentials. You must notify us promptly if you suspect any unauthorised access to your account.

1.4. Support. We provide support via email at [email protected]. We will make commercially reasonable efforts to respond promptly.

1.5. Service updates. We may update the Service from time to time. We will not materially reduce the core functionality of the Service during the term without reasonable notice.

1.6. Feedback and usage data. You may, but are not required to, provide suggestions or feedback about the Service (“Feedback”), which you provide as-is. We may use Feedback freely without restriction or obligation. We may also collect and analyse usage data about how the Service is accessed and used. We may freely use usage data to maintain, improve, and promote the Service, provided that any usage data disclosed to third parties is aggregated and does not identify you or your users.

1.7. Your content. We may copy, display, modify, and use content you submit to the Service only as needed to provide and maintain the Service. You are responsible for the accuracy and legality of your content.

1.8. Machine learning. The Service uses machine learning in the following ways:

  • Feed personalisation. The Service uses online learning (stochastic gradient descent) to personalise your feed ranking based on your interaction signals - specifically, which feed items you click on or dismiss. This learning uses only your behavioural patterns, not the content of your tasks or projects. The learned model is stored per-user and is not shared with other users or third parties.
  • AI-powered features. Features such as AI overviews, suggested tasks, and conversation summaries use the Mistral AI API for inference only. Your content is anonymised before being sent to Mistral AI - user names are replaced with pseudonyms and de-anonymised upon return. Mistral AI does not use your data to train its models. See our DPA for details on sub-processors.
  • No training on your content. We do not use your content to train, fine-tune, or develop general-purpose machine learning models. The feed personalisation model learns only from your interaction signals and is scoped entirely to your account.

1.9. Beta features. The Service is currently in open beta. Certain features may be labelled as beta, preview, or experimental. These features are provided as-is, the warranties in Section 6 do not apply to them, and they may be changed or removed without notice.

2. Restrictions and Suspension

2.1. Restrictions. You shall not, and shall not permit any third party to:

  • Reverse engineer, decompile, or disassemble the Service, except to the extent expressly permitted by applicable law
  • Access the Service to build a competitive product or service
  • Use the Service to store or transmit material that infringes on third-party rights
  • Use the Service to store or transmit malicious code
  • Interfere with or disrupt the integrity or performance of the Service
  • Attempt to gain unauthorised access to the Service or its related systems
  • Use the Service in violation of applicable laws or regulations
  • Resell, sublicense, or distribute access to the Service to third parties outside your organisation
  • Remove or obscure any proprietary notices in the Service
  • Use the Service in any situation where failure could lead to death, bodily injury, or environmental damage

2.2. Prohibited data. You shall not submit to the Service any protected health information, financial account numbers, government identification numbers, or special categories of data as defined in GDPR, unless explicitly authorised in writing.

2.3. Suspension. We may temporarily suspend your access to the Service with or without notice if you (a) have an outstanding, undisputed balance for more than 30 days, (b) breach Section 2.1, or (c) use the Service in a way that materially and negatively impacts the Service or other users. We will try to inform you before suspending your account when practical and will reinstate access once you resolve the underlying issue.

3. Privacy and Security

3.1. Personal data. We process personal data in connection with providing the Service. By agreeing to these Terms, you also agree to our Data Processing Agreement, which governs the processing of personal data on your behalf. Both parties will comply with their respective obligations under the DPA, and in the event of any conflict between these Terms and the DPA regarding personal data, the DPA controls.

3.2. Security measures. We implement appropriate technical and organisational security measures to protect your data, as described in the DPA.

4. Payment and Taxes

4.1. Pricing. The Service offers both free and paid plans. Current pricing is published on our website. All amounts are in EUR and are exclusive of taxes.

4.2. Billing. Paid plans are billed through Stripe. You authorise us to charge your payment method on a recurring basis according to your selected plan. We will make billing history available to you through the Service.

4.3. Changes to pricing. We may change pricing with at least 30 days’ notice. Price changes take effect at the start of your next billing cycle after the notice period.

4.4. Taxes. You are responsible for any applicable duties, taxes, and levies, including VAT, except for taxes based on our net income. If we are required to collect taxes, they will be added to your invoice.

4.5. Refunds. Except for the prorated refunds specifically provided for in these Terms, fees are non-refundable. If you cancel a paid plan, you retain access until the end of your current billing cycle.

4.6. Payment disputes. If you have a good-faith disagreement about fees charged, you must notify us within 30 days of the charge and pay all undisputed amounts on time. The parties will work together to resolve the dispute within 15 days.

5. Term and Termination

5.1. Term. These Terms are effective when you create an account and continue until terminated.

5.2. Termination by you. You may terminate these Terms at any time by deleting your account through the Service.

5.3. Termination by us. We may terminate these Terms or suspend your access if you breach these Terms and fail to cure the breach within 14 days of notice. We may also terminate immediately if required by law or if you breach Section 2.

5.4. Force majeure. Either party may terminate the affected use of the Service upon notice if a force majeure event - an unforeseen event outside a party’s reasonable control, such as a natural disaster, war, pandemic, or major infrastructure failure - prevents the Service from materially operating for 30 or more consecutive days. We will provide a prorated refund of any prepaid fees for the remainder of the affected period. A force majeure event does not excuse your obligation to pay fees accrued before termination.

5.5. Effect of termination. Upon termination:

  • Your right to access the Service ceases immediately
  • Upon your request, we will delete your data within 90 days, except where applicable law requires continued storage
  • You may request export of your data before termination
  • Any outstanding fees accrued before termination remain due

5.6. Survival. Sections 1.6 (Feedback and Usage Data), 1.8 (Machine Learning), 2.1 (Restrictions), 4 (Payment and Taxes) for fees accrued before termination, 5.5 (Effect of Termination), 7, 8, 9, 10, 11, 12, and 13 survive termination of these Terms.

6. Warranties

6.1. Our warranties. We warrant that:

  • The Service will perform materially in accordance with its documentation
  • We will not materially reduce the security or general functionality of the Service during the term
  • We have the right to provide the Service under these Terms

6.2. Your warranties. You warrant that:

  • You have the authority to agree to these Terms
  • Your use of the Service will comply with applicable laws
  • You and your users have all rights necessary to submit content to the Service and to allow its use as described in these Terms

6.3. Warranty remedy. If we breach the warranty in Section 6.1, you must notify us with sufficient detail within 45 days of discovering the issue. We will attempt to restore the functionality within 45 days. If we cannot resolve the issue, you may terminate your account and we will provide a prorated refund of prepaid fees.

7. Disclaimer

7.1. Except for the express warranties in Section 6, the Service is provided “as is” and “as available”. We disclaim all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

7.2. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. The warranties in Section 6 do not apply to misuse or unauthorised modification of the Service, or to any third-party products or services.

7.3. AI-powered features may produce incorrect or inaccurate information. These features are not a substitute for human oversight.

8. Limitation of Liability

8.1. Exclusion of indirect damages. Neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, regardless of the theory of liability, whether in tort, contract, breach of statutory duty, or otherwise.

8.2. Liability cap. Each party’s total cumulative liability under these Terms shall not exceed the amounts paid by you to us in the twelve months preceding the claim.

8.3. Exceptions. The liability cap in Section 8.2 does not apply to liability arising from (a) a party’s indemnification obligations, or (b) liability that cannot be limited by applicable law. The exclusion of indirect damages in Section 8.1 does not apply to a breach of Section 10 (Confidentiality).

9. Indemnification

9.1. By us. We will indemnify, defend, and hold you harmless against third-party claims alleging that the Service infringes a third party’s intellectual property rights, and pay any resulting damages, settlements, costs, and reasonable legal expenses.

9.2. By you. You will indemnify, defend, and hold us harmless against third-party claims arising from (a) your use of the Service in violation of these Terms, or (b) content or data you submit to the Service.

9.3. Procedure. The indemnifying party’s obligations are contingent upon the protected party (a) promptly notifying the indemnifying party of the claim, (b) providing reasonable assistance at the indemnifying party’s expense, and (c) giving the indemnifying party sole control over the defence and settlement. The indemnifying party may not agree to any settlement that contains an admission of fault by the protected party without prior written consent.

9.4. Exclusions. Our indemnification obligations do not apply to claims resulting from (a) your modifications to the Service, (b) your use of the Service in violation of these Terms, or (c) your use of the Service in combination with third-party products. Your indemnification obligations do not apply to claims resulting from our use of your content in violation of these Terms.

9.5. Exclusive remedy. This Section 9, together with any termination rights, describes each party’s exclusive remedy and the other party’s entire liability for indemnified claims.

10. Confidentiality

10.1. Definition. “Confidential Information” means information disclosed by one party to the other that is marked as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure. Your data submitted to the Service is your Confidential Information. Non-public information about the Service is our Confidential Information.

10.2. Obligations. Each party shall protect the other’s Confidential Information using at least the same degree of care it uses for its own confidential information, and no less than reasonable care. Neither party shall use the other’s Confidential Information except as needed to fulfil its obligations or exercise its rights under these Terms.

10.3. Exclusions. Confidential Information does not include information that (a) is or becomes publicly available without breach of these Terms, (b) was known to the receiving party before disclosure, (c) is independently developed without use of the Confidential Information, or (d) is rightfully received from a third party without restriction.

10.4. Required disclosures. A party may disclose the other’s Confidential Information to the extent required by applicable law, provided that, unless prohibited by law, the disclosing party gives reasonable advance notice and cooperates with the other party’s efforts to obtain confidential treatment.

10.5. Permitted disclosures. A party may disclose the other’s Confidential Information to employees, advisors, contractors, and representatives who need to know and are bound by confidentiality obligations at least as protective as those in this section.

11. Intellectual Property

11.1. Your data. You retain all rights in the data and content you submit to the Service. You grant us a limited licence to use your data solely to provide the Service and as described in Section 1.8 (Machine Learning).

11.2. Our Service. We retain all rights in the Service, including its software, design, documentation, and any improvements or derivative works. Nothing in these Terms transfers ownership of our intellectual property to you.

11.3. Feedback. If you provide suggestions or feedback about the Service, we may use it without restriction or obligation to you.

12. General Terms

12.1. Governing law. These Terms are governed by the laws of Denmark, without regard to conflict of laws principles.

12.2. Dispute resolution. Any disputes arising from these Terms shall be submitted to the exclusive jurisdiction of the courts of Copenhagen, Denmark.

12.3. Injunctive relief. Despite Section 12.2, a breach of Section 10 (Confidentiality) or the violation of a party’s intellectual property rights may cause irreparable harm for which monetary damages cannot adequately compensate. Upon such breach or violation, the non-breaching party may seek equitable relief, including an injunction, in any court of competent jurisdiction.

12.4. Assignment. Neither party may assign these Terms without the other party’s prior written consent, except in connection with a merger, acquisition, or sale of all or substantially all assets. Any attempted but non-permitted assignment is void.

12.5. Amendments. We may amend these Terms by posting a revised version on our website with at least 30 days’ notice. Continued use of the Service after the effective date of the amendment constitutes acceptance. If you do not agree to an amendment, you may terminate your account before it takes effect.

12.6. Entire agreement. These Terms, together with the DPA, constitute the entire agreement between you and Balladic regarding the Service and supersede all prior agreements.

12.7. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12.8. Waiver. Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

12.9. Notices. Notices under these Terms shall be sent by email - to us at [email protected], and to you at the email address associated with your account. Notices are deemed given upon confirmed delivery.

12.10. Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

12.11. No third-party beneficiaries. There are no third-party beneficiaries of these Terms.

12.12. Force majeure. Neither party shall be liable for delays or failures in performance caused by a force majeure event as described in Section 5.4, except that this does not excuse your obligation to pay fees.

13. Definitions

“Confidential Information” has the meaning given in Section 10.1.

“Data Processing Agreement” or “DPA” means the data processing agreement available at balladic.com/dpa, which governs the processing of personal data.

“Feedback” means suggestions, feedback, or comments about the Service.

“Service” means the Balladic project tracking service, including all features, APIs, and related documentation.

“Terms” means these Terms of Service.

“Usage Data” means data and information about the provision, use, and performance of the Service based on your use, including interaction signals used for feed personalisation.

“User” means any individual who uses the Service on your behalf or through your account.

14. Contact

For questions about these Terms, contact us at [email protected].

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